Shopping Guide

How to place an order:

1. Select the quantity and color of the product you want and click "Add to bag". You will be able to change the quantity in your shopping bag later.

2. Check the contents of your shopping bag and click "Check out".

3. Enter your contact details and shipping information.

4. Select a delivery method.

5. Select a payment method. In case of payment by Apple Pay, Google Pay, or Shop Pay, you will be required to complete the payment procedure on their respective websites.

6. Click on the "Pay now" button to complete your order.

7. You should receive an automatic order confirmation email. Please note that your email spam setting may prevent you from receiving the order confirmation email. Please check your email’s junk folder if you do not receive the email.

Notice
Your order is not confirmed when the items are in the shopping bag. The purchase is complete only when the payment is processed. Once payment is processed, you should receive an automatic order confirmation email.

If the quantity shown in the shopping bag is less than the quantity you chose for a product, it means we only have the quantity in the shopping bag available in stock. Please contact us at info@ if you do not receive a confirmation email or have any other questions.
Please note that we are not able to accept requests for particular variations within a product.

2.Delivery Date

Items in stock will be shipped within 7 business days of your order.
*Changes in the shipping schedule due to our company's holidays, such as during the year-end and New Year holidays, will be announced in the notification section of the top page, so please check there.

Please note that due to inventory timing, if an item is sold out, we may not be able to deliver the item immediately.
Regarding stock status and delivery date, we will notify you by email after placing your order.
You can check the status of your order after it has been shipped using the EMS tracking page for international courier deliveries. If you specify mail, tracking is not possible.

Please check the "tracking number" included in the email sent when the product is shipped, and then use the inquiry system.

3.Payment Method

FRAGILE BOOKS accepts the following forms of payment.
Mastercard, VISA, American Express, JCB, Bancontact, iDEAL, 
Apple Pay, Google Pay, shop pay, Amazon Pay, Paypal

4. Worldwide Shipping
Shipping Terms

We ship worldwide via EMS. 
Shipping usually takes 4-10 days from the dispatch date. 
Shipping charges vary by country and are automatically selected according to the shipping address. 

The shipping charges for each region are as follows:

Zone 1 (CHINA・KOREA・TAIWAN）

 500g and less    ………………    ¥1,800 
 501g to 1kg    ………………    ¥2,550 
1.1kg to 1.25kg    ………………    ¥2,850 
1.1kg to 1.5kg    ………………    ¥3,150 
1.6kg to 1.75kg    ………………    ¥3,450 
1.8kg to 2kg    ………………    ¥3,750 
2.1kg to 2.5kg    ………………    ¥4,250 
2.5kg to 3kg    ………………    ¥4,750 
3.1kg to 3.5kg    ………………    ¥5,250 
3.6kg to 4kg    ………………    ¥5,750 
4.1kg to 4.5kg    ………………    ¥6,250 
4.6kg to 5kg    ………………    ¥6,750 
5.1kg to 5.5kg    ………………    ¥7,250 
5.6kg to 6kg    ………………    ¥7,750 
6.1kg to 7kg    ………………    ¥8,550 
7.1kg to 8kg    ………………    ¥9,350 
8.1kg to 9kg    ………………    ¥10,150 
9.1kg to 10kg    ………………    ¥10,950 
10kg to 11kg    ………………    ¥11,750 
11.1kg to 12kg    ………………    ¥12,550 

Zone 2 (ASIA: Excluding China, Korea and Taiwan）

 500g and less    ………………    ¥2,250 
 501g to 1kg    ………………    ¥3,500 
1.1kg to 1.25kg    ………………    ¥3,850 
1.1kg to 1.5kg    ………………    ¥4,200 
1.6kg to 1.75kg    ………………    ¥4,550 
1.8kg to 2kg    ………………    ¥4,900 
2.1kg to 2.5kg    ………………    ¥5,500 
2.5kg to 3kg    ………………    ¥6,100 
3.1kg to 3.5kg    ………………    ¥6,700 
3.6kg to 4kg    ………………    ¥7,300 
4.1kg to 4.5kg    ………………    ¥7,900 
4.6kg to 5kg    ………………    ¥8,500 
5.1kg to 5.5kg    ………………    ¥9,100 
5.6kg to 6kg    ………………    ¥9,700 
6.1kg to 7kg    ………………    ¥10,700 
7.1kg to 8kg    ………………    ¥11,700 
8.1kg to 9kg    ………………    ¥12,700 
9.1kg to 10kg    ………………    ¥13,700 
10kg to 11kg    ………………    ¥14,700 
11.1kg to 12kg    ………………    ¥15,700

Zone 3(OCEANIA・CANADA・MEXICO・EU・Middle East）

 500g and less    ………………    ¥3,500 
 501g to 1kg    ………………    ¥4,750 
1.1kg to 1.25kg    ………………    ¥5,350 
1.1kg to 1.5kg    ………………    ¥5,900 
1.6kg to 1.75kg    ………………    ¥6,500 
1.8kg to 2kg    ………………    ¥7,050 
2.1kg to 2.5kg    ………………    ¥8,100 
2.5kg to 3kg    ………………    ¥9,150 
3.1kg to 3.5kg    ………………    ¥10,200 
3.6kg to 4kg    ………………    ¥11,250 
4.1kg to 4.5kg    ………………    ¥12,300 
4.6kg to 5kg    ………………    ¥13,350 
5.1kg to 5.5kg    ………………    ¥14,400 
5.6kg to 6kg    ………………    ¥15,450 
6.1kg to 7kg    ………………    ¥17,550 
7.1kg to 8kg    ………………    ¥19,650 
8.1kg to 9kg    ………………    ¥21,750 
9.1kg to 10kg    ………………    ¥23,850 
10kg to 11kg    ………………    ¥25,950 
11.1kg to 12kg    ………………    ¥28,050 

Zone 4(U.S.A）

 500g and less    ………………    ¥4,250 
 501g to 1kg    ………………    ¥5,650 
1.1kg to 1.25kg    ………………    ¥6,340 
1.1kg to 1.5kg    ………………    ¥6,950 
1.6kg to 1.75kg    ………………    ¥7,640 
1.8kg to 2kg    ………………    ¥8,250 
2.1kg to 2.5kg    ………………    ¥9,450 
2.5kg to 3kg    ………………    ¥10,650 
3.1kg to 3.5kg    ………………    ¥11,850 
3.6kg to 4kg    ………………    ¥13,050 
4.1kg to 4.5kg    ………………    ¥14,250 
4.6kg to 5kg    ………………    ¥15,450 
5.1kg to 5.5kg    ………………    ¥16,650 
5.6kg to 6kg    ………………    ¥17,850 
6.1kg to 7kg    ………………    ¥20,250 
7.1kg to 8kg    ………………    ¥22,650 
8.1kg to 9kg    ………………    ¥25,050 
9.1kg to 10kg    ………………    ¥27,450 
10kg to 11kg    ………………    ¥29,850 
11.1kg to 12kg    ………………    ¥32,250 

Zone 5(Latin America・Africa)

 500g and less    ………………    ¥3,950
 501g to 1kg    ………………    ¥5,450
1.1kg to 1.25kg    ………………    ¥6,200
1.1kg to 1.5kg    ………………    ¥6,950
1.6kg to 1.75kg    ………………    ¥7,700
1.8kg to 2kg    ………………    ¥8,450
2.1kg to 2.5kg    ………………    ¥9,950
2.5kg to 3kg    ………………    ¥11,450
3.1kg to 3.5kg    ………………    ¥12,950
3.6kg to 4kg    ………………    ¥14,450
4.1kg to 4.5kg    ………………    ¥15,950
4.6kg to 5kg    ………………    ¥17,450
5.1kg to 5.5kg    ………………    ¥18,950
5.6kg to 6kg    ………………    ¥20,450
6.1kg to 7kg    ………………    ¥22,850
7.1kg to 8kg    ………………    ¥25,250
8.1kg to 9kg    ………………    ¥27,650
9.1kg to 10kg    ………………    ¥30,050
10kg to 11kg    ………………    ¥32,450
11.1kg to 12kg    ………………    ¥34,850

9.Return and Exchange

Please email us at info@fragile-books.com for a return authorization number.

　•order number
　•Name
　•Telephone number
　•Product name / Title
　•Reason for return ( Damaged / Wrong product etc...)

Merchandise in salable condition with all original tags attached may be returned or exchanged within 7 days of delivery. It must be returned in its original packaging in unused condition. We can only accept returns and exchanges on items purchased from the Postalco online shop. Shipping costs are non-refundable. Return shipping fees and administrative fees are the responsibility of the customer. If Postalco decides to refund the payment, we will process the refund via your original payment method. All returns must be approved by Fragile Books. 

NOTE:

・Please note that we may take some time to check the condition of the product after arrival.

If the size or quantity of the product is different from that of the order, or if the product is defective, or if the return is due to an error on our part, we will pay the return shipping costs from the customer to us and the shipping costs from us to the customer.

Please note that it may take longer than usual for us to respond to your request on Saturdays, Sundays, national holidays, and New Year's holidays. 

Refunds may take longer due to unforeseen circumstances during return shipping, such as customs delays or problems during shipment. 

We do not accept returns or exchanges in the following cases:
Products that have been used. 
When there are scratches, stains, damage, or unusual odors have been caused by the customer.
Products that have been altered or cleaned.
Products with damaged or lost packaging (bags, boxes, cases, tags). 
Products not purchased from Fragile Books online store or our directly managed stores.
Products that have been delivered more than 7 days earlier. 

Please note that the colors and textures of the products shown on this site may differ slightly due to differences in your monitor, browser, etc., and the lighting in your room.

Payment (refund) after return

10.Credit card payment
In case of return after the deadline, the amount will be deducted from your account and refunded by your credit card company in the following month or later. Please check your credit card company's statement for details. If the credit card company is unable to process the refund, the refund will be made by wire transfer.

Amazon pay Amazon pay
We will process your refund via Amazon Pay.

Paypal】 Paypal
We will process your refund via PayPal.

11. repair warranty and purchase

We offer repair and purchase services for products purchased from Fragile Books. If you wish to repair or purchase an item, please contact us using the Inquiry Form. Please provide us with the following information
　-Order number
　-Your name
　-Product name
　-Request Details
Please contact us at this e-mail address (info@fragile-books.com) when you wish to place an order. 

12: Recommended Browsers

The latest version of Microsoft Edge, Firefox, Google Chrome and Safari.